Find answers to common questions about our store, orders, and policies.
Orders & Shipping
Standard shipping takes 5–10 business days. Express shipping delivers in 2–3 business days. You'll receive a tracking number within 24 hours of shipment.
Yes! We ship to over 50 countries. International orders may take 10–21 business days depending on your location and customs clearance.
Use our order tracking page with your order number and email address. You'll also receive shipping updates by email.
Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.
Log in to your account, go to My Orders, select the order, and click "Request Return". Our team will process it within 1–2 business days.
Refunds are processed within 3–5 business days after we receive and inspect the returned item. It may take an additional 3–5 days to appear on your statement.
Payments
We accept Visa, Mastercard, American Express, PayPal, Razorpay, Cash on Delivery, and Bank Transfer.
Yes. All transactions are encrypted with SSL. We never store your credit card details — payments are processed securely through Stripe and PayPal.
Currently, each order supports one payment method at checkout.
Account
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, manage wishlists, and get exclusive offers.
Click "Forgot Password" on the login page. We'll email you a reset link valid for 1 hour.
